LM Care: Your Assurance for Product Protection

LM Care is our commitment to ensuring your peace of mind with every purchase from our brand. It provides comprehensive coverage for a duration of 6 months from the date of purchase. we will promptly replace it without any questions asked. we will replace it with a brand-new one, free of charge.

LM Care guarantees the quality and functionality of our products, offering you reassurance and confidence in your purchase.

Coverage only considerable for replacement of products

  1. Wire cut damage 
  2. Dog/Animal bite 
  3. Tearing of sole due to heat 
  4. Pipeline broken 
  5. Toe part damage 
  6. Burnt by bike silencers

Exclusions is not considerable for product replacement and refund 

  1. All other kind of damage other than the coverage  stated above
  2. Manufacturing defects.
  3. Wear and tear
  4. Normal liquid damage including water/oil spillage
  5. Any online sales delivery defect /damage is not covered.
  6. Any discolouration, damage while purchase of item is not covered.
  7. Any manufacturer’s defect/damage is not covered.
  8. Loss, such as lost, forgotten/misplaced/left unattended
  9. Malicious Damage
  10. Loss due to Intentional act or wilful neglect.
  11. Any cut without any accidental impact is not covered.
  12. Theft is not covered.
  13. Any damage to shoe unless torn while it is worn by insured.
  14. Loss due to pollution
  15. Damage caused by any process of cleaning, dyeing or bleaching, restoring, repairing or renovation or deterioration arising from wear and tear, moths, insects, vermin, mildew, inherent defect or any other gradually operating cause.
  16. Loss to any property whatsoever or any expenses whatsoever resulting or arising there from or any consequential loss.
  17. Any legal liability of whatsoever   nature;
  18. Directly or indirectly caused by or contributed to by or arising from ionising radiation or contamination by radio activity from any source whatsoever

How to Claim 
Step 1: Mail us your original Invoice, order date, order name and image of damaged product.
Step 2: LM Team will examine and validate your claim, If appropriate or not.
Step 3: After validation process claim form and declaration form will be mailed from LM Team. 
Step 4: Revert us with duly filled and signed claim form and declaration form.

For any queries or assistance, please feel free to contact us at: info@lamarcaitlay.com