RETURN POLICY
Return & Exchange Policy
At LA MARCA, we want you to be completely satisfied with your purchase. If you're not happy, we offer a hassle-free return and exchange process within 14 days of receiving your order.
How to Initiate a Return or Exchange
- Contact Us: Email info@lamarcaitaly.com or call +91 6382532694 (WhatsApp available) within 14 days of delivery to initiate a return or exchange.
- Ensure the Product is in Original Condition: The item must be unworn, with all tags, labels, and original packaging (including the shoe box) intact.
- Ship the Product Back: Once approved, you’ll receive the return shipping details.
- Inspection & Processing: Our team will inspect the product within 2-3 business days after receiving it.
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Refund or Exchange:
- If eligible, you’ll receive a full refund to your original payment method.
- If you prefer, we can process an exchange for a different size or model.
Important Notes:
- Damaged Items in Transit: If your product arrives damaged, notify us within 48 hours with photos. We’ll replace or repair it immediately.
- Natural Leather Variations: Minor marks, scratches, or color variations are normal characteristics of handcrafted leather and do not qualify as defects.
- Final Decision: LA MARCA reserves the right to reject returns that don’t meet our policy guidelines.
For any concerns, reach out to info@lamarcaitaly.com – we’re here to help!