RETURN POLICY

Return & Exchange Policy

At LA MARCA, we want you to be completely satisfied with your purchase. If you're not happy, we offer a hassle-free return and exchange process within 14 days of receiving your order.

How to Initiate a Return or Exchange

  1. Contact Us: Email info@lamarcaitaly.com or call +91 9080588371 (WhatsApp available) within 14 days of delivery to initiate a return or exchange.
  2. Ensure the Product is in Original Condition: The item must be unworn, with all tags, labels, and original packaging (including the shoe box) intact.
  3. Ship the Product Back: Once approved, you’ll receive the return shipping details. (Customers are responsible for return shipping costs unless the product is defective or damaged.)
  4. Inspection & Processing: Our team will inspect the product within 2-3 business days after receiving it.
  5. Refund or Exchange:
    • If eligible, you’ll receive a full refund to your original payment method.
    • If you prefer, we can process an exchange for a different size or model.

Important Notes:

  • Damaged Items in Transit: If your product arrives damaged, notify us within 48 hours with photos. We’ll replace or repair it immediately.
  • Natural Leather Variations: Minor marks, scratches, or color variations are normal characteristics of handcrafted leather and do not qualify as defects.
  • Final Decision: LA MARCA reserves the right to reject returns that don’t meet our policy guidelines.

For any concerns, reach out to info@lamarcaitaly.com – we’re here to help!